Privacy policy

Privacy Policy

At Hey Friends by Shaef, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

Information We Collect

We collect certain information to help us provide a safe and smooth shopping experience:

  • Device Information: such as browser type, IP address, time zone, and how you browse our site. This helps us improve our website and understand how it’s being used.

  • Order Information: such as your name, billing and shipping address, payment details, email address, and phone number. We use this information to process your order, ship your items, and keep you updated.

  • Customer Support Information: such as emails or messages you send us, so we can assist you quickly.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your order or questions

  • Screen orders for potential risk or fraud

  • Share updates, promotions, or offers (if you’ve opted in)

  • Improve and optimize our website

Sharing Your Information

We only share your information when necessary to provide our services:

  • We use Shopify to power our online store. You can read more about Shopify’s privacy practices here: Shopify Privacy Policy.

  • We may share your information if required by law, such as to respond to legal requests or to protect our rights.

Cookies

Our site uses cookies to enhance your browsing experience and remember your preferences. You can disable cookies in your browser, but please note that some parts of our site may not function properly without them.

Minors

Our site is not intended for children under 13, and we do not knowingly collect personal information from them.

Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information. If you’d like to make a request, please contact us using the information below.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be posted here.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out at:

Email: heyfriendscompany@gmail.com
Mailing Address: 2670 West 11 Street, Erie, PA 16505